Refund policy

🍰 Freshly Baked, Just for You!

Because all our treats are made to order and perishable, all sales are final — we can’t accept returns. Refunds are subject to review, and may or may not be processed given each specific circumstance. 

We take great care in packaging your goodies so they arrive fresh and beautiful. 📦✨ However, once your order leaves our bakery, we can’t be responsible for any damage that happens during shipping. While we can’t guarantee replacements for shipping mishaps, we’ll always do our best to make it right and keep you smiling. 😊

If your order arrives damaged, please email us at leighrochelle@balancedbatter.com within 24 hours with your order number and a photo of the item. We’ll be happy to arrange a replacement or store credit.

Thank you for understanding— and for letting us bake a little joy into your day! 💛 Every bite means the world to us! 🥰